Return Policy

Here at Blendoud.com, we aim to provide the fastest and most efficient service within the range of our capability. This means that our shipping department processes and ships orders as soon as possible, in the order they are received. Orders placed prior to 1:00 pm Eastern Standard Time (EST) will be shipped the same day (business days only). Orders places after 1:00 pm EST, will be shipped the following day before 1:00 pm EST (business days only).A confirmation e-mail entailing the order details and tracking number will be sent to customers at the time of shipment. Blendoud.com operates on business days only. For further information about days of operation, please refer to the Operation Days section.

Orders placed before 1:00 pm EST, will not qualify for cancellation unless they have not yet shipped. Orders placed after 1:00 pm EST must be cancelled by 1:00 pm EST following the time of the purchase (business days only). If you have not received a shipment confirmation e-mail, and would like to know if your order qualifies for cancellation, please contact us via e-mail.

If an order has already been shipped, it may not be cancelled. Cancellation only applies to orders which have not yet been shipped. Any cancellation request after shipment will be considered a Return case, and customer must follow our Returns Policy. For further information on Returns, please refer to the section pertaining to the policy.

Cancellations must be requested by logging in to your Blendoud account.

Please note that if a cancellation is confirmed, the refund process may take up to 24 hours after the cancellation has been confirmed by our customer care team. This allows for the credit card company (or any other payment method) to verify all details pertaining the transaction itself. We appreciate your patience.

 

RETURN FOR REFUND OR EXCHANGE

Blendoud.com accepts returns on regularly priced items for any reason within 30 days of your original purchase date. It must be unopened and unused to be eligible for return. Please note that you are responsible for shipping costs and the safe return of merchandise and that some products will require an additional handling fee. All sample sets (e.g. Discovery sets), individual samples, and Tarvel perfumes are final sale.

In the case of damages, missing items, or incorrect items received, we require a photo or photos depicting the issue. We recommend emailing this information along with your order number to our email for replacement shipments. If you do not provide a photo that clearly shows the issue, we reserve the right to deny your return or refund.